Experience is defined as the interaction between the individual and the environment and internal response to this interaction. This internal interaction includes emotions and thoughts that follow the sensory perception of the environment. People's experience in hospitality and hoteling is a collection of evaluations of different stages of service in various interactions and consumption of products and services. Therefore, understanding the experience points of hotel guests provides the basis of providing appropriate services and products for them and leads to the competitiveness of hotels. Thus, this study aimed to map the thematic networks of hotel guests' experience using Text Mining techniques in 4-star hotels in Tehran city. This research has a qualitative approach and is applied in purpose and descriptive-analytical in the data collection method. Research data is collected using a crawler from the TripAdvisor site from January 2019 to September 2020. The statistical population of this study is all 4-star hotels in Tehran city. The sampling method in this research is random sampling. The sample of this research includes Espinas Palace hotel (1413 Comments), Parsian Esteghlal (342 comments), Laleh hotel (222 comments), Homa hotel (134 comments), and Azadi Grand hotel (82 comments). For analyzing the research data, the first Text Mining techniques and then theme analysis is used. The Text Mining process consists of five steps: tokenize, transform cases, filter step words, stem (snowball), and generate n-gram (terms). Also, the theme analysis consists of six steps: familiarity with the Text, initial coding, identify themes, construct thematic networks, interpret thematic networks and represent reports. So as to evaluate the validity, content validity and internal and external validity have been used. In this study, the process of data preprocessing has been done to ensure content validity. In order to evaluate the internal validity, the criterion of information richness, and the external validity, the theoretical replication criterion have been used. For assessing reliability in this study, a structured process has been used to record, write and interpret the data. The research's thematic networks include six themes: physical environmental experience in the hotel, experience related to the staff in the hotel, social communication experience in the hotel, food experience in the hotel, location experience in the hotel, and emotional experience in the hotel. From a practical view, this research suggests hotel managers have the necessary plans in the field of dimensions of guests' experience and provide services related to these dimensions in tourist experience points to meet their expectations. Finally, suggestions for future research as well as research limitation are made.